An Agent is a person registered on WeBill by the Organisation and has subsequently successfully registered on the WeBill Field Manager Mobile App. An Agent is not the same as a WeBill User, and can therefore not log into the WeBill platform. The only access an Agent has is through the Field Manager Mobile App.
An Agent receives and carries out allocated Instructions in the field on behalf of an Organisation, on the WeBill Field Manager Mobile App.
When registering an Agent, a unique email and/ or mobile number is required.
The following management activities concerning an Agent are supported:
- Disable an active Agent.
- Re-enable an inactive Agent.
- Update all Agent details, except the Agent User name.
- Resend login tokens to Agents that have not registered on the Mobile App.
- Enable the reset of the Agent user name, by sending a reset token. This might entail changing the Agent’s cell number or email address.
The number of active Agents an Organisation can have at any given time is not restricted. Refer to the WeBill website for Pricing.
An Agent is paid for each Instruction fulfilled. In some circumstances where there is a valid reason, payment may be due for an Instruction that was not successfully fulfilled. Refer to the Agent Payment section for details.