• How to submit a request

Consumers can submit a query regarding any issues they are experiencing with the Consumer App by clicking on the 'Submit a query' icon on the home page or on the login screen. This will load a form in which the consumer will need to fill in with the details of the query.

Consumers are encouraged to add as much detail as possible, including any pictures/ screenshots to help WeBill solve the issue as quickly as possible.

Follow the steps below on how to submit a request.

Step 1: Log into the application with your credentials.

Step 2: Select 'Submit a query' in the top menu

Step 3: You will be taken outside the Consumer App to the Submit a Query form on Zendesk (our ticketing platform) where you can submit your query.

Step 4: Click the 'Your email address' field and enter your email address.

Step 5: Click the dropdown 'Query Type' field and select the query that fits your request.

Step 6: In the 'Description' field explain in more detail what you are experiencing so we can solve your request in an efficient and timely manner.

Step 7: Attach documents or images if necessary. They are optional.

Step 8: If you opt to attach a document, once it has been uploaded you may press the 'Submit' button.

Step 9: Once you have submitted your request, a pop-up message will indicate your request has been submitted successfully.

Once the query is submitted an email will be sent to the consumer to acknowledge receipt of the request. One of the WeBill agents will be assigned to the consumer's request and will respond as soon as possible.