• Unpaid levies

If a levy is not paid by the scheduled due date, an overdue levy message will appear on the levy screen. As a result, any funds in the consumer account will be moved to the reserve balance, and the account will be locked. This means that the new consumer account balance will be zero and the customer will be unable to top up their account, thereby turning their meter off. To have their electricity restored, the consumer must establish payment arrangements with their organisation.